Supplier Email Inbox Automation

Context

The client receives approximately 2,000 emails per month from suppliers through an accounting mailbox: invoices, payment reminders, credit notes, etc. This classification was previously manual and repetitive. The challenge lies in automating this categorization using generative AI.

Solution

An automated Power Automate solution with Generative AI actions. Semantic analysis by LLMs reads the email subject, body, and attachments to determine a category among Invoices, Reminders, Noise, and Information Requests.

Value

• Follow-the-Sun delivery between Asia, Europe, and North America
• Fully integrated into the customer's Microsoft Office ecosystem
• 60% reduction in email reading, analysis, and triage time
• Categorization through LLM semantic analysis
• Full traceability: Dataverse logs